There are a few ways to do this. We have an easy to complete form, which captures all the required information, or you can email our cancellations team, contact us through our live chat, or simply make the request through your MyPremiumWise online portal.

We send out Renewal Invitations 21 Days before the end of your insurance policy to inform you that your policy is up for renewal. In this renewal invitation you will be quoted for the upcoming year. You then have a choice as to whether you would like to renew the policy or let it lapse. Sometimes polices will automatically renew, so act as soon as you get the renewal letter to make sure you have the cover you want.

Please contact us if you plan on travel abroad. This is so we can confirm that you have the correct cover for the countries you are visiting. If you are travelling in the EU you currently do not need a Green Card to travel.

Yes, we do offer EU cover. However, there will be some details which we will need to take from you if you plan to travel to Europe. You can contact us to discuss this further using our live chat or by emailing us.

Once you've received your quote, simply let us know you'd like to move forward with your cover by responding to your quotation email. We'll need you to confirm your details before making payment, so we'll send your Motor Proposal document, highlighting all the key features of your cover, in addition to the details enclosed. Once you've reviewed and confirmed them, we'll send across your payment link to collect either a one-time payment or initial deposit.

Yes, absolutely — PremiumWise is fully regulated and authorised by the Financial Conduct Authority (FCA), under FCA reference number: 498038. This means we meet strict standards for transparency, conduct, and customer protection, so you can feel confident that you're dealing with a trusted and compliant provider. If you’d like to double-check, you can search our reference number directly on the FCA Register.

You should report a claim to your Insurance company as soon as you can. Please check your policy documents as some insurers require a specific time frame for reporting your claim. We have a claims form you can complete on our website or you can call our Claims Team to report a new claim 24/7. It will speed up the process if you have your policy details and incident details to hand.

To check that your insurance is active please visit: AskMID. To check the accuracy of your policy, please refer to your policy documents. It is important to make sure that they cover all your driving requirements correctly.

As our quotes hold a significant discount, all quotations produced by us are active for 48 hours. If you'd like to lock your quote in, you can either make payment or leave a £99 holding deposit, which will be used to extend your quotation for another 30 days. The £99 is non-refundable but will be deducted from your total premium, so don't have to worry about unwanted price increases.